Last update: August 27, 2026

PadelPROShop manages this store and this website, including data, content, functions, tools, products and services to offer you, the customer, a curated shopping experience (the “Services”). PadelPROShop is powered by Shopify that allows us to offer you the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services or when you contact us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

We ask you to read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the Shape in which your personal information is collected, used and disclosed, in accordance with the provisions of this Privacy Policy.

Personal information we collect or process

When we use the term “personal information”, we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected from Shape anonymous or those that have been deidentified, so that they cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

• Details of Contact including your name, address, billing address, shipping address, telephone number, and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account data, transaction details, Shape payment confirmation, payment confirmation and other payment-related information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions
• Communications with us including information you provide to us in your communications with us, for example, when submitting a complaint to customer service.
• Device information including information about your device, browser or connection Red, your IP address and other unique identifiers.
• Information on use including information regarding your interaction with the Services, such as how and when you use or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, personalize and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, manage your orders, remember your preferences and the items you are interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews and provide you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or postal mail, as well as showing you online advertisements about products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart or other activities carried out on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or respond to potential fraudulent, illegal, dangerous or malicious activities, protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your access credentials. We strongly recommend that you do not share your username, password or other information with anyone.
• Communications with you. We use your personal information to provide you with customer service, respond to your requests, provide you with customer service. Shape effective and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government authorities, to investigate or participate in civil discovery proceedings, potential or actual litigation or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, order and shipping management).
• With commercial and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes based on your online activity with different businesses and websites. You can exercise your rights to object to such uses here
• When you direct us, request or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.
• With our affiliates or, in general, within our business group.
• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants or other similar requests), to enforce the Terms of Service or applicable policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. In order to offer you and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. Additionally, to help protect, develop and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our store, with other entrepreneurs, and with the Shopify platform itself. To offer these advanced features, Shopify may use personal information collected about your interactions with our store, with other entrepreneurs, and with the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for such purposes. For more information about how Shopify uses your personal information and any rights you may have, you can consult the Shopify Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights regarding your personal information here Link to Shopify Privacy Portal.

Third Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity or reliability of any information they contain. Information you provide in public or semi-public spaces—including information you share on third-party social media platforms—may also be visible to other users of the Services and to users of such third-party platforms, with no limitations on its use by us or third parties. The inclusion of such links does not in itself imply any endorsement of the content of these platforms or their owners or managers, unless expressly indicated in the Services themselves.

Minor data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under the laws applicable in their jurisdiction. If you are the parent or legal guardian of a minor who has provided us with your personal information, you can contact Contact with us using the information indicated below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined in applicable law) personal information of persons under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or foolproof, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right of deletion. You may have the right to ask us to delete the personal information we hold about you.
• Right to rectification. You may have the right to request that we rectify inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to oppose the sale or transfer of data for personalized advertising purposes. Depending on where you live, you may have the right to object to the “sale” or “transfer” of your personal information, or to object to the processing of your personal information for purposes considered “targeted advertising,” under applicable privacy laws. You can exercise your rights to object to such uses here. Please note that if you visit our website with the Global Privacy opt-out data sharing preference signal Control activated, depending on your location, we will automatically treat such visit as an opt-out request for the device and browser you use. If we are able to associate the signaling device with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, You can visit https://globalprivacycontrol.org/. Except for the Global Privacy sign Control, We do not recognize other “Do Not Track (DNT)” signals that may be sent from your web browser or device.
• Management of communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights in the places indicated in the Services or by contacting Contact with us through the details of Contact that are provided below. For more information about how Shopify uses your personal information and any rights you may have, including those related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by a representative, we will require that the representative provide proof that they have authorized you to act on their behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time, as required by applicable law.

Claims

If you have any complaints about how we process your personal information, please contact Contact with us through the details of Contact indicated below. Depending on where you live, you may have the right to appeal our decision by contacting Contact with us through the details of Contact below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list with the authorities in charge of data protection here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s standard contractual clauses (SCC) or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the transfer is to a country that has been recognized as guarantor of a Level adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last Updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +34 622 47 75 48, send us an email to info@padelproshop.com or contact Contact with us in Calle de San Bernabé 26, 28280 El Escorial, Madrid, Spain. For the purposes of applicable data protection legislation, we are the data controller of your personal information.