- Returns within 30 days
- Order now and receive it from 10/05
- 4.9 out of 1,000,000+ satisfied customers
At Padelup, we aim to ensure every customer receives products in perfect condition. Please review our return policy carefully before placing an order.
Eligibility for Returns
We offer a 1 day return policy strictly for products received in a damaged or defective condition. Customers must notify us within 12 hours of delivery to be eligible for a return.
To qualify for a return:
The product must be unused and unopened
The item must be in its original packaging
Proof of damage (photos or videos) must be provided at the time of request
Products that have been opened, used, or altered are not eligible for return or exchange.
Non-Returnable Items
The following items are not eligible for return:
Products damaged due to misuse or mishandling
Items without original packaging
Products reported after 12 hours of delivery
Sale or discounted items (unless damaged upon delivery)
Return Process
To initiate a return, please contact us within 12 hours of receiving your order with your order number and supporting images or videos. Our team will review the request and guide you through the next steps.
Once the return is approved and the product is received in acceptable condition, a replacement or refund will be processed as applicable.
Refunds
Refunds, if approved, will be processed through the original payment method. Processing times may vary depending on the payment provider.
Rest of Europe
Changes from the rest of the EU through a delivery point have a cost of €10
Returns from the rest of the EU via delivery point have a cost of €15.
Returns from the rest of the EU via home collection have a cost of €20.
*For any questions or queries about the exchanges and returns platform, you can send an email to: support@reveni.io
International
To process an exchange or return of an international purchase and/or to the Canary Islands, you will have to contact us by email with the reference of your order at cambios@padelproshop.com. Shipping and management costs are the responsibility of the customer. Until we receive the package we will not proceed with the return exchange of the item or order.
In the case of an international shipment, if you want to refuse the package for any reason, the total cost of shipping (the shipping company’s charge plus return shipping costs for the package) plus the cost of customs will be deducted from the refund.
Wrong product
If the product you have received is not the one you purchased, send us an email to
cambios@padelproshop.com putting the reference of your order in the subject,
including the following photos:
General product photo
Tag photo
Guarantee
The warranty period is subject to the policy of each brand.
The management and return processing times for a product covered by warranty depend on the brand.
The amount covered by the warranty is the amount paid for the product.
The warranty does not include damage due to incorrect use or manipulation of the Material or wear caused by normal use of the same.
To process the warranty SFollow the steps of the platform, once we receive the request, we will transfer it to the brand and when we have New Arrivals we will get into Contact with you.
If you have any questions you can contact us by email at cambios@padelproshop.com.
